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Warranty

1) All devices are covered by a 30 day limited warranty. Our limited warranty covers manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to:

• Devices that have dropped.
• Devices that have been crushed.
• Devices that have suffered damage from e-liquid leaking into the unit.
• Devices that have been exposed to water.
• Bent devices/atomizers.
• Damage to products due to user negligence.

 

2.) All sales on E-liquids and products are final without exception.
 

3.) Customers are responsible for return shipping unless they have been sent the wrong product.
 

*ELIQUID:

All sales on e-Liquid are FINAL without exception. Because e-Liquids are consumables, there is an inherent risk in accepting returns or exchanges because of possible tampering. Despite “tamper evident” capping, the possibility exists that e-Liquid may be tampered with and then resealed to appear as if it has not been tampered with. The mere fact that this possibility exists and may cause a public health risk that we may be liable for makes e-Liquid sales final.

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REQUIREMENTS FOR DEFECTIVE RETURN ELIGIBILITY

The Lab Smoke Shops honors a 30 day warranty on hardware products purchased via our retail locations or online retail store when a product is defective due to a manufacturer defect. However, due to manufacturer requirements, we must abide by the following when accepting a defective return and any customer returning a defective device must have the following in order for you to accept the defective return:
● Original Product Packaging
● Receipt/Proof of Purchase
● “Damaged” Coils are NEVER eligible for return or replacement UNLESS there is a manufacturer recall.